Must be able to work onsite at ABC Supply's National Support Center campus in Beloit, WI in a hybrid arrangement. ABC Supply is North America's largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered. Responsibilities: * Consulting with Business and IT stakeholders to understand strategic and tactical needs * Identifying, designing, and articulating how the ServiceNow platform can satisfy business objectives * Curating documentation ranging from strategic architecture design deliverables to implementation specific detailed design stories * Consulting with the business and vendor to implement additional modules in ServiceNow * Coordinating and collaborating with implementation partner(s) * Experienced with reviewing the ServiceNow roadmap and recommending opportunities to leverage the platform to its capabilities * Translate business workflows into application workflows * Actively document implementations so others can easily understand the requirements, implementation and test conditions * Serve as an escalation point for production issues * Build trust with business and IT stakeholders by implementing enterprise systems * Facilitating cross-functional planning and coordination for Platform Upgrades Qualifications: * 5+ Years Experience with ServiceNow * 10+ Years IT Experience * Demonstrate strong problem-solving, research, and analytical skills and be able to tackle design constraints * Experienced working in an Agile team and related processes, deliverables, and ceremonies * Able to communicate in terminology understood by business and IT constituents * Bachelor's degree in CS or related degree/experience * Accustomed to thinking and operating both strategically and tactically * Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting and describing complex technical subjects * Strong team player Benefits may include: * Health, dental, and vision coverage - eligible after 60 days, low out of pocket * 401(k) with generous company match - eligible after 60 days, immediately vested * Employer paid employee assistance program * Employer paid short term and long term disability * Employer paid life insurance * Flex spending * Paid vacation * Paid sick days * Paid holidays Equal Opportunity Employer / Drug Free Workplace ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.