Job Title: Service Now Developer (ITOM)

Location: Noida (Face to Face Interview)

Experience:-5+Years

Job Description:

Requirements Analysis:

• Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications.
• Design and Development:
• Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.
• Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.
• Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database)
• Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB.
• Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management.
• Develop and maintain integrations between ServiceNow and other monitoring tools and systems.
• Integration:
• Integrate ServiceNow with other systems and applications as needed.
• Develop and maintain integrations using web services, APIs, and other integration technologies.
• Collaboration:
• Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions.
• Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs.
• Testing and Quality Assurance:
• Conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions.
• Documentation:
• Create and maintain technical documentation, including design specifications, user guides, and test plans.
• Support and Maintenance:
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner.
• Training:
• Train end-users and support teams on new features and functionality.

Must have:

• Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations.
• Strong understanding of ITSM and business process automation concepts.
• Proficient in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow integrations and web services.
• ServiceNow certification(s) is a plus.