Job Title: ServiceNow Lead Location: Remote (Canada) Duration: 12+ Months Key Responsibilities: Design, implement, and maintain ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Cloud Provisioning and Governance). Leverage ServiceNow ITOM best practices to improve operational efficiency and provide proactive support for IT infrastructure. Conduct impact analysis and troubleshooting for ServiceNow ITOM components, ensuring smooth integration with other ServiceNow modules and third-party systems Collaborate with cross-functional teams to define and deliver end-to-end ITOM solutions, focusing on incident, event, change, and problem management Work on ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement. Strong understanding of ITIL processes (Incident Management, Change Management, Problem Management, etc.) and their integration with ServiceNow ITOM Experience in the configuration, customization, and administration of ServiceNow Ability to perform troubleshooting and resolution of ITOM-related issues. Ability to design and implement complex solutions within the ServiceNow platform. Familiarity with ServiceNow orchestration and automation Should be certified in any of the following CIS ITOM CIS Discovery CIS Service Mapping CIS Event Management CIS Cloud Provisioning and Governance Must have certificates excluding the ones above are CSA CAD