Our Company:

We are an Australian-born company with over 400 dedicated staff across Australia, New Zealand, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, we’re proud to have been recognised as the Asia Pacific & Japan ServiceNow Elite partner of the year in 2019, 2020, 2021, 2022, and 2023.

As a Fujitsu company, Enable has also been recognised as the Worldwide Elite Segment Partner of the Year for 2023. Our success comes from our people-first culture. That means we value a trust-based and caring leadership, a supportive learning environment, continuous innovation, and giving you opportunities to do things you’ve never done before.

The Purpose of This Role: To be a high-performing consulting team member delivering ServiceNow projects and services that ensure a high degree of satisfaction for the customer.

What High Performance Looks Like in This Role (Outcomes):

· Highly autonomous contributor delivering technical deliverables to customers who are complete, accurate, consistent, high-quality, on-time, and deliver valued outcomes because you are a ServiceNow subject matter expert.

· You deliver ServiceNow hands-on solutions (development, testing, and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer.

· You deliver allocated technical development effort – stories, story points, on time to a high degree of quality.

· Customers are delighted with the design specifications documentation delivered by you that considers out-of-the-box functionality, ServiceNow best practice standards, and customer requirements gathered based on your skilled technical and functional design workshops.

· You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery, and they accept your recommended solutions around risk management, process improvement, and automation.

· You influence new engagements & opportunities within the client, and they are communicated to CSMs and account managers with Enable.

· You solve problems quickly & calmly and are the trusted escalation and support point for all teams engaged in the account, including vendors, management, and other Enablers contributing to deliverables.

· You build technical and consulting capability in others around you by mentoring and coaching junior employees, as well as making hiring recommendations of new Enablers and participating in interviews.

Demonstrated Previous Experience Requirements for This Role:

Must Have:

· Demonstrated articulation of the value of personal ServiceNow project delivery.

· Proven experience ensuring high-quality ServiceNow development.

· Proven experience with creating build documentation, solution designs, and detailed design specification documentation.

· Background with other hands-on development skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc).

· Ability to lead workshops as part of a team.

· Delivery of ServiceNow projects on multiple ServiceNow product lines.

· Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, and future ServiceNow roadmaps.

· Exceptional written and verbal communication skills.

Nice to Have:

· 5+ years of successful ServiceNow project delivery.

· General understanding of ServiceNow licensing.

Education & Certification Requirements for This Role:

Must Have:

· IT Degree or relevant tertiary education in Computer Science.

. ServiceNow CSA

. CIS ITSM

. + 1 other ServiceNow product CIS

. ServiceNow sales & presales accreditation in 2+ product line

. ServiceNow Suite Certified (ITSM, HR, or CSM)

Nice to Have:

· Additional ServiceNow Certifications as per the product line or practice pathways

· ITIL Foundation Certified