At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

The ServiceNow Developer will design, develop, implement, and maintain solutions within the ServiceNow platform. This role requires a deep understanding of ServiceNow best practices, configuration, and customization capabilities to meet business needs effectively. The ServiceNow Developer will work under direction from the ServiceNow Platform Architect to collaborate with stakeholder’s business requirements, develop design specifications, and deliver engineered ServiceNow solutions.

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

Duties & Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform.
• Design, develop, test, and implement new ServiceNow applications, modules, workflows, and catalog items.
• Customize and configure ServiceNow modules including Incident Management, Change Management, Service Catalog, and Asset Management to meet business requirements.
• Integrate ServiceNow with other third-party systems and applications using REST, SOAP, and other web service technologies.
• Develop and maintain ServiceNow reports, dashboards, and analytics to provide insights into system performance and user behavior.
• Provide ongoing support, troubleshooting, and maintenance of ServiceNow instances, ensuring system stability and availability.
• Collaborate with cross-functional teams to ensure alignment of ServiceNow solutions with overall IT and business objectives.
• Stay updated with ServiceNow releases, new features, and industry best practices to continuously improve system capabilities and performance.
• Document technical designs, configurations, and processes to facilitate knowledge sharing and ensure system scalability and maintainability.
• Contribute to the ServiceNow community through knowledge sharing, participation in forums, and mentoring junior developers.
  
  
  

Other

• All job-related duties as assigned.
  
  
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.
• Minimum 4 years of development experience using HTML, CSS, and JavaScript, and coding frameworks like React and AngularJS.
• Minimum 2 years of experience working as a ServiceNow Developer, with hands-on experience in ServiceNow platform configuration, development, and administration.
• Proficiency in ServiceNow scripting languages including Glide.
• Strong knowledge of ServiceNow architecture, data schemas, and components such as Service Catalog, Workflows, Business Rules, UI Policies, Server and Client Scripts.
• Experience with ServiceNow integrations using web services (REST, SOAP), MID Server, and other integration methods.
• Experience with Agile development and test management.
• ServiceNow Certified Application Developer (CAD) certification preferred.
• ServiceNow Certified Implementation Specialist (CIS) in one of the following ITSM, SAM, HAM, HR, LSD or GRC preferred.
  
  
  

KNOWLEDGE, SKILLS And ABILITIES

• Knowledge of ITIL best practices and experience implementing ITSM processes in ServiceNow (e.g., Incident, Problem, Change, and Configuration Management).
• Ability to work independently and as part of a team, with strong communication and interpersonal skills.
• Excellent analytical, problem-solving, and troubleshooting skills with a keen attention to detail.
• Strong knowledge of business processes, IT systems, and the ability to translate business requirements into technical solutions
• Excellent written and oral communication skills, including the ability to present technical solutions simply and the ability to effectively collaborate with cross-functional teams
• Demonstrated project management and stakeholder management skills
• Strong problem-solving skills and attention to detail, with a focus on delivering high-quality solutions that meet business requirements.
  
  
  

Or

An equivalent combination of education, experience, knowledge, skills, and abilities.

Working Environment And Physical Requirements

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.
  
  
  

Career Map

Based on job performance, experience, education and position availability the next step on the career map for this position may be:

Manager, Application Development.

We are considering all applications for this position up until the position close date of 5/14/2025. For consideration, please be sure to apply before the posting end date.

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at [email protected], or the Talent Acquisition team [email protected].

Pay Range

$92,003.00 - $129,954.50 Annual

RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.