Job Title: ServiceNow Implementation Specialist

Location: Chennai, India

Type: Full Time with our client

Salary: Market

Job Summary:

We are seeking a skilled ServiceNow Implementation Specialist with expertise in IT Service Management (ITSM), HR Service Delivery (HRSD), and Customer Service Management (CSM). The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions that align with business needs. They will work closely with stakeholders to deliver process automation, integrations, and customized configurations.

Required Qualifications

• 7+ years of hands-on experience in ServiceNow implementation.
• Strong expertise in ITSM, HRSD, and CSM modules.
• Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes, etc.).
• Experience with Flow Designer, Workflow Editor, and Integration Hub.
• Knowledge of MID Server, Web Services (REST, SOAP), and ServiceNow integrations.
• ServiceNow Certified System Administrator (CSA) is mandatory.
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, HRSD, or CSM (mandatory, any one or more).
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• Experience in ServiceNow ITOM, App Engine, or Performance Analytics.
• Knowledge of Agile/Scrum methodologies for project delivery.
• Familiarity with HRIS, CRM, or ticketing system integrations.
• NOW Platform Development & Administration
• ITIL v4 Certified

Position 2:

Job Title: ServiceNow - ITSM Developer

Location: Chennai, India

Type: Full Time with our client

Salary: Market

Job Summary:

The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT software development related streams. This role will be responsible for working with business stakeholders to analyses and review detailed business and technical requirements and develop, implement technical solutions using the Service Now platform –ITSM related modules. The ideal candidate has analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex data-centric problems.

Profile Description:

• At least 5+ years of ServiceNow ITSM, custom app development experience, configuring, and implementing ServiceNow ITSM modules, Portal, front-end.
• Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Std. Asset Management, Integration Hub, B2B integrations.
• Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.
• Develop & manage application code, user interfaces, and integration components.
• Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc.
• Manages data with Tables, CMDB, Import Sets, and Update Sets.
• Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.
• Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
• Configure Performance Analytics, Reporting & Dashboards.

Mandatory Credentials / Knowledge:

• ServiceNow CIS-ITSM, CSA, CAD or any other mainline certification
• NOW Platform Development & Administration
• ITIL v4 Certified