Job Title: ServiceNow Business Process Consultant

Employment Type: Minimum 6 month contract

Location: Remote/Hybrid (USA-based)

About the Role

We are seeking an experienced ServiceNow Business Process Consultant with expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM).

This role involves designing, implementing, and optimizing ITAM and ITOM processes on the ServiceNow platform to enhance clients' IT infrastructure, operations, and asset management strategies.

Key Responsibilities

• Lead workshops to define, re-engineer, and improve ITAM and ITOM processes, conducting gap analyses to identify opportunities for enhancement.
• Collaborate with stakeholders to align ServiceNow capabilities with business objectives and demonstrate its value.
• Provide guidance on ITAM processes (e.g., SAM, HAM) and ITOM modules (e.g., Discovery, Service Mapping, Event Management).
• Develop and maintain essential documentation such as process flow diagrams, gap analysis reports, and project charters.
• Oversee CMDB design and governance, ensuring accurate asset and service relationships.
• Identify areas for process improvement, outlining solutions with associated benefits, risks, and trade-offs.
• Act as a functional lead during engagements, ensuring successful implementation of processes.
• Mentor team members and provide training to clients on ServiceNow best practices.

Required Qualifications

• Proven experience with ServiceNow implementations for both ITAM (e.g., SAM Pro, HAM) and ITOM (e.g., Discovery, Service Mapping).
• Strong knowledge of ITIL frameworks (certification preferred).
• Ability to manage CMDB design, governance, and optimization.
• Excellent communication skills for stakeholder collaboration.
• CSA, CAD or CIS certifications desirable

What’s in it for You?

This is an exciting opportunity to work on cutting-edge projects with a team that values innovation, collaboration, and professional growth.

You will have the chance to make a tangible impact by delivering high-quality solutions that drive business success.

Interested? Click Apply and we would be happy to offer more information.