Job Title: ServiceNow Business Analyst

Location: Carlisle, PA (Remote)

Duration: 3 Months Contract

Responsibilities:

Setting up assessment meetings with the Server Service Owner and the Server Rebuild team to go through a checklist of questions and artifacts required to make decisions on the rebuild and approach.

Assist in scheduling of the change in production for the server rebuild (most of these will be off hours and wknds for the change)

Must be present on the call during the change and help escalate if resources are not in attendance.

Attend all wkly and daily meetings on server rebuild stand up calls

Follow the change management policy and process documented in ServiceNow

Meet aggressive deadlines and ability to work independently

Responsible to manage at least 2 - 3 changes per wk for a set of servers

Skills

ServiceNow experience (beginner to intermediate)

Technical experience with Wintel and Linux server support

Ability to facilitate and coordinate complex work with multiple teams

Attention to detail and detailed planning

Working hours

Flex the 40 hr wk based on change schedule – can require night and weekend support at times

• Plans, conducts, and directs the analysis of business problems to be solved with automated systems and applications. Partners with users to identify, evaluate, and develop systems and procedures which are cost effective and meet user requirements. May plan and execute unit, integration, and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May lead cross-functional linked teams to address business, systems, or application issues.