Technical BA with CSA and ITIL certifications

Location: Miramar, Florida - hybrid

Temp-to-hire position

Key Requirements

• This is a Business Analyst role with a ServiceNow focus
• Candidate should ideally be a technical ServiceNow BA
• Must have ServiceNow CSA and ITIL certifications
• Bonus if they were previously a ServiceNow Developer who transitioned into a BA role
• Must understand ITIL frameworks
• Looking to convert to perm ASAP
  
  

Interview Process

• First round—Technical
• Second round—cultural fit with the hiring manager
  
  

Urgency: They want to move fast and start interviews immediately.

Key Skills And Experience

ServiceNow technical BA with CSA and ITIL certifications

• Proven minimum 3 years’ experience across various ServiceNow modules (e.g., ITSM, HRSD, AppEngine, ITOM, IRM, SecOps) with in-depth knowledge of platform capabilities.
• Strong proficiency in object-oriented programming concepts, data structures, and best practices for software design.
• Excellent communication skills to effectively collaborate with cross-functional teams, stakeholders, and senior management.
• Holds an active ServiceNow Certified Systems Administrator (CSA) certification
• Holds an active ITIL Foundations certification in v3 or later.
• Experience with Agile and DevOps methodologies.
• Strong problem-solving and analytical skills.
• Ability to work effectively with cross-functional teams and stakeholders.
• Preferred Qualifications:
  
  

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Overview

We are seeking a highly skilled and experienced Senior ServiceNow Solution Analyst to join our team. The ideal candidate will be responsible for providing technical expertise, leading development projects, and ensuring the quality and efficiency of ServiceNow solutions within our organization. This role requires a critical thinker with strong organizational skills and a deep understanding of the ServiceNow platform and ITIL Processes.

Responsibilities

• Lead the design and implementation of complex ServiceNow solutions.
• Ensure the quality and efficiency of ServiceNow solutions.
• Collaborate with cross-functional teams to optimize business processes.
• Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
• Design custom applications, workflows, and integrations within the ServiceNow platform.
• Stay updated on the latest ServiceNow features and functionalities, proposing enhancements and upgrades.
• Identify opportunities to leverage ServiceNow capabilities to optimize business processes.
• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement.
  
  

If you are interested or have any references please share resume at [email protected].