We are looking to hire Two Business Analyst for our team.
Your Responsibilities
" Collaborate with cross-functional teams - Product Owners, Process Owners, Engineering (Developers, Testers and Operational Support) to deliver impactful ServiceNow solutions in an Agile setting
" Lead requirement elicitation sessions and translate stakeholder needs into detailed user stories with well-defined acceptance criteria
" Break down complex requirements into logical workflows, data structures, and business rules
" Analyze enhancement requests, observations and defects to propose sustainable, risk-compliant solutions
" Create process documentation, user stories, use cases, and user acceptance criteria
" Drive user acceptance testing (UAT) and work with stakeholders to ensure the delivered product meets expectations
" Support and lead organizational change management (OCM) initiatives, including stakeholder training and communications
" Conduct design walkthroughs and feedback sessions with stakeholders and end users
" Collaborate with members on Agile methodology, ServiceNow best practices, and business analysis standards
" Ensure alignment with ***'s risk and control practices
Qualifications
Required:
" Bachelor's degree or equivalent experience
" Minimum 5 years of experience as a Business Analyst in enterprise software delivery
" Minimum 3 years of experience working specifically on the ServiceNow platform (ITSM, ITOM, or related modules)
" Strong knowledge of Agile/Scrum methodology, with experience working in a cross-functional Agile team
" Proven ability to document functional requirements, process flows, and system interactions
" Exceptional communication skills with both technical and non-technical audiences
" Experience with Service Catalog items, workflows, roles/groups, and form configurations
" Proficiency in facilitating UAT, training, and stakeholder demos
Required Certifications
" ServiceNow Certified System Administrator (CSA)
" ITIL� v4 Foundation Certification
Preferred Qualifications
" Additional ServiceNow certifications (e.g., Certified Application Specialist, Certified Implementation Specialist)
" Familiarity with ServiceNow governance models and platform best practices
" Experience with ServiceNow integrations
" Experience with the Common Services Data Model (CSDM)