TCS is looking for a ServiceNow Admin

Work modality: Hybrid

(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)

Job summary

Seeking a highly skilled Sr. ServiceNow Admin to join dynamic IT team. The ideal candidate will have extensive experience in ServiceNow, with a strong understanding of IT Service Management (ITSM) processes.

Skill set and experience required

• Intermediate-Advanced English communication
• Min. of 3 Years ServiceNow Administration
• Configure and customize the ServiceNow platform to meet the organization's specific needs, including setting up modules like problem, change, and incident management.
• Build catalog and workspace user experiences and automated process flows.
• Manage user access and permissions, including creating and updating user accounts, defining roles, and ensuring proper authentication.
• Perform regular maintenance tasks, including updating the system, applying patches, and implementing upgrades.
• Monitor system performance metrics and make recommendations for improvements and optimizations.
• Investigate and resolve support issues reported by end-users, ensuring timely resolution and minimizing downtime.
• Provide technical support to users and stakeholders.
• Create and maintain documentation to assist end-users in understanding platform functionality.
• Train users and stakeholders on the ServiceNow platform.
• Manage data within the ServiceNow platform, including data imports, exports, and transformations.
• Create and maintain reports and dashboards to provide insights into platform performance and usage.
• Integrate ServiceNow with other systems and applications.

What we offer to you:

• Direct contract (indeterminate time with initial probation period)
• Full payroll scheme
• Benefits of the law and above

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.