Responsibilities: - Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Write service orders and communicate repair needs to technicians - Provide estimates for repairs and services - Upsell additional services or products as appropriate - Maintain communication with customers throughout the repair process - Ensure timely completion of repairs and service jobs - Coordinate with parts department to ensure availability of required parts - Maintain accurate records of customer interactions and transactions Experience: - Previous experience in automotive sales or service writing preferred - Knowledge of automotive diagnostics and repair processes - Familiarity with dealership operations and procedures - Strong customer service skills and ability to build rapport with customers - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks in a fast-paced environment - Proficiency in using computer systems and software for service writing Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Type: Full-time Pay: $15.00 - $20.00 per hour Benefits: 401(k) 401(k) matching Employee discount Paid time off Shift: 8 hour shift Work Days: Weekends as needed Work Location: In person