Power Motive Corporation

Service Writer

Denver, CO, US

5 days ago
Save Job

Summary

Description

Service Department Operations:

  • Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
  • Handles Repair Order charges, parts, warranty validation & claims coverage’s including computation of charges, submission and follow-up.
  • Manage time cards and input into both Paycom and PFW/CDK
  • Code invoices for payment
  • Return cores and unused parts from service work orders.
  • Maintains a clean and safe work area.
  • Accounts for all time on a time card and for all material used in performing assigned duties
  • Handles service department filing and records.
  • Updates customer profiles using equipment, hours or other information from the customer work orders.
  • Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval.
  • Maintain service truck licensing, insurance cards, and DOT inspection records to make sure PMC follows the regulations.
  • Completes other duties as assigned.
  • Customer Service:
  • Answer phones – direct phone calls, if no one is available, help when possible or take a message
  • Assist in handling customer complaints and concerns
  • Greet customers immediately in a courteous manner
  • Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
  • Commitments
  • Treat all employees and customers fairly, courteously and with dignity
  • Maintain positive relationships with customers, other employees and owners
  • Focus on Quality & Service
  • Be neat and clean
  • Demonstrate an interest in growing the dealerships business

Qualifications

  • Must have outgoing, friendly personality and superior communication & customer service skills
  • Experience working in a service department
  • Ability to write and work on routine reports and correspondence
  • Good computer skills
  • Knowledge of office procedures
  • Good organizational ability
  • General understanding of mechanical/technical terms.
  • High school diploma or GED equivalent

Physical Demands

  • The noise level in the work environment is usually moderate
  • Requires the use of both hands

How strong is your resume?

Upload your resume and get feedback from our expert to help land this job

People also searched: