Overview Responsibilities Service and Resolution (70%): * Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems * Diagnoses CCTV system problems and determine faulty components * Programs digital video recorders and network video recorders according to client needs * Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards * Provides regular progress updates to all stakeholders * Communicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install and test equipment Service Ticket Administration (15%): * Manage tickets once assigned * Logs technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S Director * Provides accurate documentation for completed work and consults with Technical Support to resolve discrepancies * Processes Work orders & Service requests in field service dispatch system Equipment Maintenance and Inventory (5%): * Maintains and protects building keys to customer buildings. * Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projects * Must be available to perform end of year and interim inventory counts. * Maintains assigned company-owned vehicles, tools, equipment, and individual tool issue. Qualifications * Advanced electronics knowledge * Advanced electrical knowledge * Mid-level to advanced networking knowledge with certifications * Advanced diagnostic skills for more complex services * Works closely with network and IT personnel about IP addressing issues. * Knowledge in access control (Z, Quad, other), lock smith, wireless networking, delayed egress locks, specialty alarm systems (DMP/Silent Night), other access control mfg., training/certification, telephones, networking & IP * Ability to perform quality service repairs on multiple supported products * Work history must display stability and consistent attendance * Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision * Ability to interface and communicate with customers and co-workers in a clear and professional manner * Self-motivated and excellent attention to detail * Must be available to work overtime, weeknights, and weekends as needed * Ability to lift, move, or carry items weight up to 75 pounds. * Required to maintain a valid driver's license and clean driving record