Job Title:

Field Service Technician

Pay Grade Title

Service Technician

Department:

Pay Grade:

Service

EEO Classification:

Technician

Pay Type

Hourly

FLSA Classification:

Non-Exempt

Location:

Travel Required:

Yes

Summary

Description

The Field Service Technician is responsible for equipment maintenance and repair, installation of automated and self-serve car wash equipment, and for keeping related records. The Field Service Technician recommends changes in systems, programs and equipment to improve reliability, increase capability, and/or reduce customer costs.

Requirements

Essential Functions

• Responsible to troubleshoot chemical, mechanical, electromechanical, electronic equipment, PLC controllers and supplies.
• Performs diagnostic analysis.
• Assist in the installation of new car wash equipment
• Performs periodic scheduled and corrective maintenance of installed equipment in an assigned territory.
• Repairs and corrects malfunctions as necessary.
• Modifies or updates equipment when required.
• Prepares detailed service and failure records and recommends changes to customer on a regular basis to improve customer revenues and reduce customer total costs
• Maintains tools, test equipment, and materials.
• May work with processes that are unique or peculiar to customer needs.
• Councils clients relating to use, operation, and maintenance of equipment.
• Is involved in the problem solving process regarding customer complaints.
• Coordinates and keeps abreast of new developments and innovations leading to improved departmental and company performance.
• Requires technical knowledge to perform the job. Develops improved methods for fulfilling responsibilities.
  
  

Requirements

Experience and Education Competencies

• Education and/or Experience. Requires 2 years of trade school or equivalent in field experience
• Prior experience with Car Wash Equipment
• Communication/Language Skills. Excellent communication skills (written and verbal) is a must. Ability to read and comprehend documents and follow simple instructions
• Technical Competencies. Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Ability to read and understand electrical diagrams
• Understanding of OLC controllers, low voltage control circuits and three-phase power