Company TSMC North America Location USA-California Career Area Customer Service Employment Type Regular Posted May 15, 2025 Overview of Role We are looking for a professionally minded individual to join our Business Operations team in San Jose. The Service Support Specialist / Project Manager position is responsible for managing business system projects, writing user requirements, performing system tests, providing system rollout and training as well as providing daily troubleshooting to North America Business Operation team. The tight collaboration and relationship with North America Sales team and TSMC Headquarters in Taiwan is crucial to drive system improvement and solve daily business operational challenges. You will report to the Department Manager of the Service Support Session team and the job will be based in San Jose, CA. Our work schedule operates on a hybrid system, where you will be required to work four days in the office. TSMC is the leader in Semiconductor Foundry business. At TSMC, we develop the technologies that shape the future and change the world! Responsibilities * Coordinate/conduct project meetings, write User Requirement Document (URD) with detailed business and system requirements, lead User Acceptance Testing (UAT) and provide system training to business users * Drive system project execution and advocate change management with IT team as needed for each initiative * Support day-to-day system troubleshooting and system administration * Manage daily operation process for sales debit/credit requisition * Perform various administration tasks, for example, idle mask management * Conduct regular training for Customer Support Specialist, including user manual, operation process and policy updates * Support daily operation, B2B requirements for key accounts Minimum Qualifications * BS/Master's in computer science or BA/Master in Business Administration related * Minimum (8+) years of system project management, IT or related experience. Familiar with semiconductor supply chain management * Must have advanced Microsoft Office skills (Excel, Word, and PowerPoint) * Excellent written and oral language skills, and possess presentation skills preferably * Must be detail-oriented, highly organized, strong analytical ability to drive results, problem-solving, and eager to learn individually * Strong interpersonal skills and positive attitude to function within and outside the team in a fast-paced work environment Preferred Qualifications * Experience in semiconductor advanced packaging is highly desirable * Excellent English written and oral language skills and possess presentation skills * Fluent in Mandarin speaking Company Description As a trusted technology and capacity provider, TSMC is driven by the desire to be: * The world's leading dedicated semiconductor foundry * The technology leader with a strong reputation for manufacturing excellence * Advancing semiconductor manufacturing innovations to enable the future of technology TSMC pioneered the pure-play foundry business model when it was founded in 1987 and has been the world's leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry's leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world. In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations, TSMC North America may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon TSMC North America obtaining any export license or other approval that may be required by the U.S. Government. Diversity statement TSMC North America is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law. TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at [email protected]. TSMC confirms to all applicants its commitment to meet TSMC's obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis. Pay Transparency / Benefits statement At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays a base salary between $99,000 and $155,000 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location. TSMC's total compensation package consists of market competitive pay, allowances, bonuses, and comprehensive benefits. We also offer extensive development opportunities and programs. * *