Vertiv

Service Support Coordinator II

Mandaluyong, NCR, PH

$6.9
26 days ago
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Summary

Vertiv (NYSE: VRT) is a global provider of critical digital infrastructure and continuity. We solve the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services from the cloud to the edge of the network. A publicly listed company on the NYSE with $6.9 billion in revenue, Vertiv has a strong customer base and global reach spanning over 130 countries and has over 27,000 employees worldwide. We are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.


Job Description:

  • Provides high-quality and valuable support to contracts administration and related processes.
  • Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness.
  • Ensures that information logged in the designated databases and systems is accurate and updated.
  • Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
  • Ensures that information needed by internal and external customers are provided accurately and on time
  • Ensures all contract transactions are done accurately and on time.
  • Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner.
  • Provides accurate solutions to issues and concerns raised by the market units or other points of contact.
  • Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.
  • Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.


Required/ Minimum Qualifications:

  • College graduate of any course


Additional / Preferred Qualifications:

  • Previous experience within a service environment performing administrative functions.
  • Focused with strong administration, analytical and organizational skills.
  • Possesses initiative and a strong sense of ownership and responsibility
  • Keen attention to details.
  • Comprehensive administrative/clerical/back-office experience
  • Time management skills
  • Must be able to work with minimal supervision.
  • Works well with others, team player
  • Fluent English written and verbal skills
  • Strong sense/knowledge of the service business
  • Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.


The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.


OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.


OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength


OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

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