Service Professional

Hybrid (El Segundo, CA) | Contract, potential for contract-to-hire

Are you a customer service OR IT support professional with a background in the Financial Services industry? Looking for an opportunity to join a growing team? If so, we'd love to hear from you!

About the Role:

As a Service Professional, you will be responsible for delivering excellent service to clients. The goal is to build and maintain client loyalty as well as to create the world's most referable platform.

• Handle issues from financial professionals and customers.
• Provide support with the navigation and use of various systems
• Maintain minimum call handling requirements and quality review scores
• Utilize CRM tool to accurately record calls

What We're Looking For:

• 2+ years of phone-based customer service or IT Support experience
• Wealth Management/Financial Services industry experience highly preferred
• Excellent communication skills, and a real passion for providing a high level of customer service
• Proficiency with Microsoft Office tools
• High School diploma or GED required

Apply today!

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.