POSITION SUMMARY

Investigates and ensures resolution of customer service requests. Reconciles and communicates information from a variety of sources to ensure accurate resolution.

RESPONSIBILITIES

• Return Quote to customers and timely manner
• contributor to revenue regenerator
• Attend warranty claims and sales orders
• Order entries into oracle
• Order creation
• Changer Orders Creation
• Follow up orders
• Arrange returns materials to suppliers.
• Continue communication with customers
• Maintains accurate and complete documentation of customers communication and action taken. Control of documents including customer folders, quotes, purchase orders, etc.
• Liaison between different internal departments
• Able to communicate with all levels of management and non-management personal.
• Able to identify potential problems and escalate as necessary.
• Work with KPI and generates sales and warranty reports.
• Create RMA’s
• Create credit for service parts orders

QUALIFICATIONS

• Bachelor’s degree or equivalent in manufacturing, business or supply chain.
• Fluency in English and Spanish required (read, write and speak).
• Oracle
• Work under pressure
• Good and strong verbal and written communication.
• Proactive and Sense of urgency
• Initiative to investigate and resolve problems
• Microsoft office (Excel, Word etc.)
• Teamwork
• Service attitude
• Demonstrating Ethics and Integrity
• Minimum 1 years of experience in factory environment
• Able to read schematics
• Being organized