Position Summary

This role is responsible for managing service operations, including financial results and leadership of service field personnel, the service admin team and (Directly or Indirectly) the service sales team. In addition, this role is responsible for growing the service business, by increasing market share and expanding offerings through the hiring and development of the service team

What You’ll Do

• Manages and mentors the service field organization across multiple trades to develop technical, supervisory and leadership skills. Assists with recruiting, retention, coaching and training employees. Conducts group meetings for communication and workflow, as needed.
• Partners with sales, service supervisors and service business supervisor, to develop department budget and manage to metrics & KPIs for performance goals. Responsible for department P&L, manages operational activities and spending to maintain alignment of costs for proper overhead and margin expectations.
• Manages the service admin team to ensure people, tools and workflow processes are providing the scheduling, coordinating, completion and billing of pm visits, repair work and service projects.
• Assists in leading the sales team with operational support to secure new customers, new service agreements and pull- through quoted activities. Assists with determining quarterly service sales commission payments.
• Partners with support teams across organization for location specific service items Marketing, Fleet, IT, Accounting, HR Business Partner, Recruiting (T&A) and Training (L&D).
• Partners with safety team to implement new and ongoing programs, including compliance with site-specific safety requirements. Delivers a Monthly Service Team Meeting to consistently communicate service-specific and company-wide coaching and awareness.
• Partners with local union leadership and JATC programs to maximize the benefit of our labor affiliations, as well as seek to attract and recruit top talent that can be organized.
• Seeks customer feedback and takes measures to ensure we are delivering quality work and a remarkable customer experience.
  
  

What You’ll Need To Be Successful

• Works independently
• Makes decisions, resolves issues and implements changes
• Develops and implements policies
• Implements resolutions to decisions
• Consults with supervisor on decisions that may impact strategic initiatives
  
  

What You Bring To The Table

Bachelor’s degree in Engineering, Business Administration or other related field preferred or applicable experience.

• 10+ years of service management experience for a control systems and/or HVAC organization, including people management.
• Significant experience in managing a service business greater than $5M in revenue.
• Ability to work very effectively in a collaborative manner with colleagues and staff to create results driven, team-oriented environment
• Very significant service, contracting, operations, and people management skills.
• Significant presentation, verbal and written communication skills are required to interact with customers, vendors and employees.
• Excellent customer service skills.
• Excellent project management skills with ability to multi-task and prioritize.
• Solid Microsoft Office Word and Excel skills.
• Significant knowledge of HVAC and overall building systems is required.