About:

Join one of the largest design-build mechanical, electrical, and plumbing (MEP) contractors in the United States. It offers integrated engineering, construction, service, and energy solutions for complex building systems. With a focus on collaborative project delivery, the company combines in-house capabilities across disciplines like HVAC, electrical, plumbing, fire protection, energy modelling, and controls.

The firm operates nationally and serves a diverse portfolio of sectors including healthcare, education, data centers, life sciences, commercial buildings, and government facilities.

Position Summary:

This leadership role oversees service operations, including financial performance, personnel management, and growth initiatives. The position is responsible for managing field technicians, service administrators, and supporting the service sales function. A key focus is on expanding market share, enhancing service offerings, and developing a high-performing team.

Key Responsibilities:

• Lead, coach, and support service field personnel across multiple trades to enhance technical and leadership capabilities. Participate in hiring, training, and retention efforts.
• Collaborate with internal teams to develop and manage departmental budgets, KPIs, and operational metrics. Accountable for P&L performance and aligning expenses with business goals.
• Supervise the service administration team to ensure efficient scheduling, coordination, and billing of preventive maintenance, repairs, and projects.
• Support the service sales team in securing new clients, maintaining service contracts, and driving quoted work. Assist with sales commission planning.
• Work cross-functionally with teams such as marketing, fleet, IT, finance, HR, recruiting, and training to support local service operations.
• Champion safety initiatives, ensuring compliance with all requirements, and conduct monthly meetings to reinforce company-wide updates and service objectives.
• Foster partnerships with union leadership and apprenticeship programs to attract top talent and maintain strong labor relations.
• Actively seek customer feedback to ensure high-quality service delivery and exceptional client experiences.

Requirements for Success:

• Demonstrated ability to operate independently and make sound business decisions.
• Experience developing and implementing policies and resolving operational issues.
• Able to consult on decisions affecting long-term strategic goals.

Qualifications:

• Bachelor's degree in Engineering, Business Administration, or related field preferred; equivalent experience considered.
• 10+ years of leadership experience in service operations within the HVAC or control systems industry.
• Proven success managing a service business generating $5M+ in revenue.
• Strong interpersonal skills and a collaborative, team-oriented leadership style.
• Expertise in service operations, project delivery, and customer relationship management.
• Proficiency in Microsoft Word and Excel; broad understanding of HVAC and building systems.

What You Can Expect:

This organization prioritizes a people-first approach—fostering an inclusive, growth-oriented environment where team members are respected and empowered. Ideal candidates are driven, accountable, and passionate about delivering customer value and leading continuous improvement.

Benefits Overview:

• 401(k) with 50% match and immediate vesting
• Annual performance-based incentive program
• Full medical, dental, and vision coverage for employees
• Life and disability insurance options
• Flexible spending accounts for health and dependent care
• Generous PTO, holiday, and leave policies
• Ongoing training and support for professional development