Regardless of whether your role is in development, sales, or HR, at Infomerica, you are empowered to pioneer innovative ideas and contribute to the creation of solutions that are transforming industries and enhancing lives. Within our dynamic ecosystem, you'll discover intellectual minds collectively working with a synergy that is exceptionally inspiring. Infomerica also believes that our strength and success lies in our employees and our asset is our employees. Our business environment is dynamic by a high degree of competition and rapid technological advances. Success in a dynamic and high degree of competition situation demands that we continuously challenge ourselves to higher levels of individual and collective performance. To enable high degree of performance, we aim to provide an enabling and positive environment that will motivate our employees. We also believe in continuous education of our associates and strive to provide the best training facilities that will keep us apart from our competitors in our field. At Infomerica we treat each person with respect and fairness, and afford ample opportunity for individual growth in Infomerica. We always look for hiring talented people. We employ people of exceptional creativity, expertise, and determination who work closely with one another and with our customers. We pursue technical growth and market diversification to increase value for our customers and opportunity for our employees. If you are interested please send your resume in word format and we promise you that we will respond if your skill fits our ongoing requirements. Also remember that at Infomerica we protect and respect the privacy and confidentiality, hence would not disclose to the public. ServiceNow Configuration Management ITIL relational databases 5+ years hands-on ServiceNow Process Service Now Discovery and Configuration Management Developer/ Analyst Understand the ServiceNow Discovery and Configuration Management processes and methodology. Expert level knowledge on Discovery Probes, Sensors and identifier rules. Setting up Configuration Management from scratch defining the CI classes and their relationships. Work with business users to capture and compile business requirements. Responsible for the technical specification, developing the technical solutions, implementing them, and performing the component integration tests on the ServiceNow platform. Understand the needs to standardize processes and build this into the design for best ITIL practices. On-call support for issues impacting the ServiceNow instance. Build custom integrations between ServiceNow and other tools and products. Leverage both proven and innovative technology approaches to solve challenging business problems. Contribute to continual service improvement by leveraging personal knowledge and best practice in solving complex business problems. Excellent Communication skills. Excellent Collaboration skills working with other team members. Qualifications and Preferred Skills/Experience: Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment. B.S. degree in Computer Science, MIS or equivalent preferred. Minimum of 5 years hands-on ServiceNow Process and Development/ Admin experience. Advanced experience with ServiceNow implementations and maintenance and upkeep of ServiceNow CMDB. Comfortable deploying discoveries in a multi-datacenter environment with ServiceNow Discovery and Configuration Management processes. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Experience with development and implementation of ServiceNow modules - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management and Service Catalog or other ITSM applications. Experience with extending the ServiceNow schema to custom applications/tables. Experience with setup and troubleshooting with Discovery mapping, schedules, patterns, and transformation of class data and restructuring. Experience setting up multiple MID servers, check for their connectivity to various other data center components and troubleshoot issues. Experience with relational databases (e.g. MySQL, SQL Server) required to work on manipulating the data from multiple data source in SQL Server DB A fundamental understanding of Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Experience with ServiceNow reporting, scheduled reports, and ServiceNow Database views. Understanding of ServiceNow scheduled import/export jobs and transform maps.