Solution Design: Collaborate with stakeholders to understand business requirements and design solutions leveraging ServiceNow capabilities.
Configuration: Develop and configure ServiceNow applications, forms, workflows, and integrations to meet business needs while also aligning to ServiceNow bets practices.
Scripting and Development: Utilize JavaScript, Glide APIs, and other scripting languages to implement custom functionality and enhancements within the ServiceNow platform.
Integration: Design and implement integrations between ServiceNow and other systems using web services, API’s, Spokes, and middleware technologies.
Data Management: Assist in managing data within the CMDB including data imports, exports, and transformations.
User Interface Enhancement: Design and implement user-friendly interfaces and dashboards to provide an intuitive user experience for ServiceNow users.
Technical Documentation: Create and maintain technical documentation, including design specifications, configuration guides, and deployment procedures.
Deployment and Support: Support the deployment of ServiceNow solutions, including migration between environments, and provide ongoing maintenance and support.
Continuous Improvement: Stay updated on ServiceNow platform updates, best practices, and industry trends, and identify opportunities for process improvements and optimization.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience as a ServiceNow Developer in at least two of the following modules: ITOM, ITSM, CSM, SPM, MCO, WSD, & HRSD.
Strong proficiency in JavaScript, HTML, CSS, and other web technologies.
Experience with ServiceNow platform components, including Service Catalog, Incident Management, Change Management, Demand, Project, and CMDB.
Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Strong communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Ability to work independently and manage multiple tasks and priorities in a fast-paced environment.
Business Analysis/Analyst
Description
Requirements Gathering: Collaborate with business stakeholders to elicit, analyze, and document business requirements related to ServiceNow platform implementations and enhancements.
Process Analysis: Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities.
Solution Design: Work closely with technical teams to translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives.
Configuration and Customization: Configure and customize ServiceNow applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.
Data Analysis: Analyze and validate data requirements for ServiceNow implementations, including data migration, transformation, and integration with external systems.
Training and Documentation: Provide training and support to end-users on ServiceNow functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.
Continuous Improvement: Stay updated on ServiceNow platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of ServiceNow solutions.
Qualifications:
Bachelor’s degree in Business Administration, Information Technology, or related field.
Proven experience as a Business Analyst, with a focus on ServiceNow platform.
Strong understanding of ServiceNow modules such as: ITOM, ITSM, CSM, SPM, MCO, WSD, & HRSD.
Experience with ServiceNow implementation methodologies and best practices.
Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively
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