POSITION CONTINGENT ON AWARD/FUNDING

NO REMOTE WORK, MUST WORK ON SITE

High-Level Description: The Service Manager ensures IT service delivery meets operational requirements and customer expectations while adhering to ITIL best practices.

Detailed Description: The Service Manager will oversee IT services across the DIA CIO Infrastructure Services contract, focusing on operational efficiency and customer satisfaction. Key responsibilities include managing service delivery, monitoring SLA compliance, and implementing continuous improvement initiatives. The Service Manager will work closely with stakeholders to define service objectives and leverage ITIL methodologies to optimize performance. This role also involves incident, problem, and change management, ensuring services align with mission-critical goals.

Requirements

• Bachelor's degree in IT, Business Administration, or related field.
• ITIL Foundation certification required; advanced ITIL certifications preferred.
• Minimum 6 years of experience in IT service delivery or operations.
• Familiarity with DoD and IC environments.
• Strong analytical, organizational, and interpersonal skills