About The Role

The Service Manager (SM) /Technical Product Owner (TPO) contributes to development and maintenance of several products in our portfolio. He or she is responsible for the stability of the platform, collecting and analyzing business requirements and maintaining technical and functional documentation. The SM/ TPO participates to backlog refinement and long term planning and makes sure the development items are delivered in time according to business priorities. The SM/ TPO works in close collaboration with stakeholders inside and outside Sanoma Learning. He or she resolves complex queries together with Technical Support, Customer Service and (external) development teams or suppliers. This role reports to the Regional Technology manager.

Key Job Responsibilities

As a Service Manager (SM) /Technical Product Owner (TPO), you

• Are responsible for managing our AWS and Azure environments and the platforms running on them.
• Evaluate costs and identify opportunities to improve.
• Manage high impact incidents.
• Contribute to Regional infosec governance.
• Plan releases to keep up with project schedule.
• Review the backlog of maintenance work and reprioritize when needed.
• Identify and manage risks related to the product.
• Analyse and document processes and describe required changes to identify the possible gap and change required.
• Collect business requirements using variety of methods to express the needs of different user roles.
• Manage requirements to make sure the requirements are valid and can be met.
• Contribute to business cases by assessing feasibility and relevance of proposed initiatives.
• Draft and maintain technical and functional documentation.
• Contribute and maintain a product roadmap together with business stakeholders.
• Identify contract requirements and write specifications for new / existing contracts.
• Own the contracts and manage day-to-day relationship with contract service providers.
• Resolve queries from internal customers or suppliers by providing information on processes and policies.
  
  

Job Requirements

• A minimum of 3 years work experience as System Analyst, Service Manager or in a comparable role.
• Knowledge on AWS and Azure platforms.
• Basic technical skills.
• Basic knowledge about ITSM.
• Broad knowledge of business processes and technology/solutions supporting them.
• Strong understanding and working experience with Agile approach and culture.
• Experienced working in an international environment. Ability to work with multiple geographies in a multicultural environment.
  
  

About You

• Self-starter, analytical and problem solver.
• Solid digital/technical skills foundation.
• Objective/outcome driven.
• Proactive responsible individual, able to set own action plans.
• Excellent team player and stakeholder management skills.
• Strong oral and written communication skills.
• Very good knowledge Dutch and English language, written and verbal.
• Strong analytical skills.
• Effective planning and organizing skills or prior knowledge of project management.
• Copes well under pressure and with uncertainty.
• Flexible and adaptable when facing changes in priorities or circumstances.
• Bachelor's degree or equivalent
  
  

About Us

Sanoma Learning, Regional Technology Center (RTC) Bene supports local businesses (like Van In, Malmberg B.V and Bureau-ICE) in Belgium and The Netherlands with their regional products.

About Sanoma Learning

How do you prepare students for the world, engage their curiosity and inspire them to grow? That is the main question of teachers all around the world. At Sanoma Learning, it has always been our mission to help to find and develop best-in-class answers to this question. If you join us, it means that you embark on an exciting journey to help shape the future of learning for primary, secondary and vocational education. We believe that your journey is our success as a company.

Sanoma Learning is a leading K12 European learning company, operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. With over 3000 employees, we help shape the future of education for 25+ million of students.

So, are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential?

Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.