HVAC Service Manager

Job Location: Boxborough, MA

Job Salary: $100-140k

Position Overview

The HVAC Service Manager is responsible for overseeing the service department's operations, ensuring high-quality service delivery, managing the HVAC team, and enhancing customer satisfaction. This role focuses on efficient management of service processes, training and development of staff, and driving the overall performance of the HVAC service department.

Key Responsibilities

• Manage daily operations of the HVAC service department, ensuring efficient workflow and timely completion of service requests.
• Supervise and support HVAC technicians and service staff, providing guidance and training as necessary.
• Develop and implement training programs to enhance staff skills in HVAC installation and service.
• Utilize ServiceTitan for scheduling, dispatching, and tracking service calls to optimize department performance.
• Maintain high levels of customer satisfaction by ensuring all service requests are handled promptly and professionally.
• Oversee the installation and maintenance of HVAC systems in residential properties, ensuring compliance with safety and quality standards.
• Collaborate with other departments to coordinate service efforts and improve overall customer experience.
• Monitor and manage inventory and equipment maintenance to ensure operational readiness.
  
  

Qualifications

• Proven experience in service management, preferably in a residential HVAC setting.
• Experience with ServiceTitan or similar service management software preferred.
• Excellent leadership skills with the ability to train and motivate a team.
• Strong customer service orientation with a focus on client satisfaction.
• Effective communication and interpersonal skills.
• Ability to analyze data and improve department performance.
  
  

Benefits

• Medical, Dental, and Vision Insurance
• PTO & Holidays
• Life & Disability Insurance covered by company
• Relocation assistance
• 401k with company matching
  
  

Email Your Resume In Word To

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• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CM14-1851706 -- in the email subject line for your application to be considered.***
  
  

Conor Mooney - Sr. Executive Recruiter

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.

This job was first posted by CyberCoders on 05/05/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.