Looking for Director IT Service Manager (Only Diversity)

LOcation- Pune and Hyderabad

What You’ll Need to Thrive in This Role:

• Proven Expertise: Senior technologist with a strong track record in production service management and operational control across large, global, and diverse technology environments.
• Industry Knowledge: Prior experience in Financial Services or similarly complex, regulated industries.
• Influential Leadership: Skilled at driving the adoption of service management and control best practices in globally distributed, federated organizations — primarily through influence, not authority.
• Thought Leadership: Ability to provide both conceptual and technical leadership in the service management and control space.
• Resilience Under Pressure: Steady and composed when navigating high-pressure situations and operational challenges.
• Navigating Complexity: Comfortable managing ambiguity, resolving stakeholder conflicts, and pushing initiatives to successful outcomes.
• Ownership & Execution: Strong attention to detail with a commitment to see initiatives through from inception to completion.
• DevOps & Agile Expertise: Demonstrated success driving DevOps and Agile practices within large, complex, and federated organizations.
• Vendor Management: Experience in overseeing and optimizing relationships with technology vendors.
• Exceptional Communication: Fluent in communicating complex ideas clearly and persuasively, across technical and non-technical audiences.
• Stakeholder Influence: Proven ability to engage and influence senior stakeholders, negotiate effectively, and deliver compelling, high-impact presentations.
• Global Leadership: Comfortable leading cross-cultural teams spread across multiple locations, fostering collaboration and innovation.
• Change Agent: Energetic and dynamic leader who can drive cultural change and engagement across teams.
• Service Management Passion: Deep understanding of how technology operates, with a strong passion for service management and operational excellence.
• Methodology Expertise: Solid understanding of ITIL, SRE, or equivalent service management frameworks.
• Financial Process Awareness: Working knowledge of finance processes and their intersection with technology services.