Crowther Roofing and Cooling

Service Manager

Jupiter, FL, US

10 days ago
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Summary

A Legacy of Excellence Since 1974

Crowther Roofing & Cooling's story began in 1975 when Lee J. Crowther relocated from Chicago to Fort Myers, Florida. Seeking a market where he could practice his roofing trade year-round, Lee brought with him years of experience from his family's successful roofing business in Chicago.


What you will be doing:


  • Implement best process and procedures
  • Manage the service department for optimum performance, efficiency, and profitability.
  • Effectively lead service crews to maintain company expectations regarding safety and quality workmanship.
  • Oversee and/or perform all aspects of service work from selling to installation and/or repair to billing.
  • Generate new customers & sales.
  • Maintain communication with clients, service crews and the company.
  • Manage department finances, including budgets and project invoicing.

Requirements:

  • Must exhibit leadership and management skills necessary to manage workflow, staff, and customer relationships.
  • Must stay familiar with company products and services to maintain company standards.
  • Be able to track multiple ongoing jobs calmly and efficiently.
  • Work well with others and within a company system.
  • Excellent customer service skills; manage difficult or emotional customer situations; respond to requests for service and assistance.
  • Roof system diagnosis and repair – Ability to diagnose and repair roof system problems safely and correctly.
  • Problem solving – Able to understand complex problems and make decisions to benefit everyone as much as possible.
  • Math skills – including basic algebra, geometry, rates, ratios, proportions, and percentages.
  • Excellent written and oral communication skills.
  • Efficient in Microsoft Office.
  • Sales experience.

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