Gradiant is a global solutions provider and developer of cleantech water projects.

We focus on industrial water solutions, water reuse, waste minimization, Minimum Liquid Discharge (MLD), Zero Liquid Discharge (ZLD), and resource recovery of precious metals and minerals. Our workforce, exceeding 1200 dedicated global employees, operates under the umbrella of Gradiant Corporation, based in USA, and regional headquarters, Gradiant International Holdings, located in Singapore, alongside 23 offices spanning across sixteen countries. We take pride in our Global R&D Innovation Centre based in Singapore, which stands at the forefront of technological and environmental advancements.

Role Overview

We are seeking a dynamic and experienced Service Manager (Operation & Maintenance) to join our team in India, base location will be Chennai.

This role offers an exciting opportunity to lead service operations across the country, with extensive travel and the chance to make a significant impact in the water treatment industry and various industrial sectors. The ideal candidate will have a strong background in managing large teams and handling escalations, both internally and externally.

This position promises substantial career growth and the opportunity to drive the success of our service business.

Responsibilities

• Oversee and manage service operations across multiple sites in India.
• Lead and mentor large teams, fostering a culture of high performance and professional development.
• Handle escalations and resolve issues promptly, maintaining strong relationships with clients and internal stakeholders.
• Develop and implement innovative service strategies to enhance efficiency and customer satisfaction.
• Ensure compliance with industry standards and regulations.
• Monitor and report on service performance metrics.
• Collaborate with other departments to ensure seamless service delivery.
• Travel extensively within India to oversee operations and engage with clients.
• Play a pivotal role in driving the financial success and growth of the service business.

Requirements

• Bachelor's degree in Engineering, Business Administration, or related field.
• Minimum of 10 years of experience in the water treatment industry or industrial settings (semi-conductor, pharmaceutical, oil and gas).
• Proven experience in managing large teams.
• Strong problem-solving skills and ability to handle escalations effectively.
• Excellent communication skills, both internal and external.
• Travel extensively within India.
• Excellent verbal and written communication in English
• Strong financial acumen and experience in business management.

Gradiant is an equal-opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.