Job Type

Full-time

Description

Job Description: Service Manager

Position Overview: The Service Manager reports directly to the Total Service Manager and plays a critical role in managing the Service Department. This position requires expertise in leadership, communication, problem solving, decision making, quality control, and technical support.

Responsibilities

• Recruit, develop, and motivate a highly productive team of promotable technicians
• Be available to support technicians and service scheduler
• Understand workload and manage manpower as needed
• Ensure material is available and staged for service and truck inventory
• Ensure all company policies and procedures are followed
• Responsible for technician's schedules
• Assist the scheduling coordinator daily to make sure that technicians are being scheduled effectively
• Review all completed work orders daily for quality control and efficiency
• Review all inspection reports daily for accuracy
• Review open work orders weekly and provide a solution to resolve in a timely manner
• Ensure technicians are maintaining company vehicles in a safe and clean condition
• Set expectations to ensure customer expectations are met
  
  

Requirements

Qualifications:

• Education/Certifications: Notifier and/or Gamewell Certification, NICET, State Licenses related to applicable disciplines
• Minimum of 5 years in technical field capacity within fire alarm or fire sprinkler with additional experience serving in a leadership capacity (i.e. Project Management, Field Superintendent, or lead role responsible for communicating with customers and within the company to coordinate successful execution of projects).
• Skills:
• Strong organizational and communication skills.
• Proficiency in reading and interpreting permit drawings.
• Knowledge of fire alarm, security, and sprinkler systems.
• Ability to lead and collaborate effectively with a team.
• Technical expertise in life safety systems.
• Strong focus on customer service in a team-oriented environment.