At SitePro Rentals, we power progress by providing high-quality heavy machinery and equipment solutions to industries that build and move the world. Our team is built on a foundation of safety, reliability, and customer commitment, ensuring that every job—big or small—is backed by the best equipment and service in the industry.

We value hard work, teamwork, and innovation, fostering a workplace where employees can grow, take on challenges, and make an impact. If you’re looking for a fast-paced, hands-on environment where your skills and dedication are truly valued, you’ve come to the right place.

Mission Statement: We provide equipment and technology solutions that drive jobsite productivity, bringing together great people, processes and cutting-edge technology to deliver an amazing customer experience.

Competitive Benefits

• 401(k)
• Tuition Reimbursement
• Tool Allowance
• Safety Boot Program
• Employee Assistance Program (EAP)
• Employee Stock Ownership Program (ESOP)
• Hands On and Virtual Training
• Paid Holidays
• Paid Time Off
• Profit Sharing
  
  

Let’s build something great together—apply today!

Purpose: A Service Manager leads the branch service department to ensure equipment is fully operational and available and provide excellent customer satisfaction and retention. Their primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships.

Duties And Responsibilities

• Developing and implementing service standards and procedures for the service delivery department. This includes but is not limited to managing key performance indicators completing work orders, damage recovery and processes, equipment days in non-rent status/fleet Unavailable process (FUR), OEC in non-rent status, preventive maintenance (PM) currency, MEWP compliance, technician efficiency, reduction of equipment downtime.
• Maintain high standards and quality of fleet
• Supervising other members of the service delivery team including work assignments; payroll entries’ and establishing priorities; setting performance standard to ensure equipment availability and customer satisfaction.
• Maintaining customer relationships and improving response and delivery times
• Manageandmaintainroadservicevehiclesforsafety,maximumperformanceandcontrolledexpenses
• Represent the Service Department’s brand and gain additional Service revenue through support of OutsideSalesRepresentatives/Strategic AccountManagers
• ProvidefleetmanagementsupportbymanagingexpensesforexternalcustomersandtheCompanytoensure maximum profitability
• Updating service methods to improve overall efficiency
• Resolving any service problems and customer issues to gain repeat service
• Create and present regular reports to create efficiencies, make improvements and report to branch management
• Instructing customers on equipment operation, care and maintenance
• Inspecting rental equipment on return, looking for any damage and returning deposits.
• Coordinate yard flow in conjunction with Branch Manager and implement orderly and organized yard flow. Ensure the shop maintains cleanliness and order
• Provide leadership, coaching, technical training and guidance to the Service Team, while fostering a culture of safety, accountability, professional development, high performance, and ethical behavior
• Perform other related duties as assigned
  

BasicKnowledge&Competencies

• Excellenttimemanagementskillstoincludeprioritizationoftasks,communication,executiontomeetestablished deadlines
• Outstanding customerservice,communicationandmulti-taskingskills
• Outstandingverbalandwrittencommunicationskills
• Abilitytodevelopdirectreportsthroughcoachingandreinforcement
• Excellentmechanicalaptitudeandtechnicalknowledge
• Excellentintrapersonal,customerservice,math,readingcomprehensionandproblemsolvingskills
• ProficientinMicrosoftOfficeSuite,withanemphasisinWord,Excel,Outlook,required
  
  

PreviousExperience/Education

• Highschooldiplomarequired; vocational certification or associates is preferred
• 5+years’managementexperienceinaserviceenvironment
• 3+years’experienceinroleswithincreasingresponsibility
  
  

Physicalrequirements

• Workingconditions arenormalforanofficeenvironment
• Frequentuseofhandstomanipulatethekeyboard,telephone,filesandotherequipment
• Standing,walking,lifting,twistingandbendingonafrequentbasis
• Abilityto liftup to50 pounds