Overview:

As a Service Advisor, you will serve as the primary point of contact for customers regarding their vehicle service needs. You will coordinate communication between customers and technicians to ensure a smooth, efficient, and satisfying service experience.

Key Responsibilities:

Customer Interaction & Service Intake:

• Greet customers professionally and actively listen to their vehicle concerns.
• Assess vehicle conditions and history; advise on necessary services or repairs.
• Add open recalls and RSUs to scheduled service appointments.
  
  
  

Repair Order Management:

• Prepare clear, accurate repair orders detailing issues, required services, and estimated costs.
• Communicate technical information in simple terms customers can understand.
  
  
  

Coordination & Communication:

• Dispatch vehicles to technicians for diagnosis and repairs.
• Collaborate closely with technicians to ensure timely and accurate repair completion.
• Maintain scheduling for customer vehicle returns after service is complete.
  
  
  

Customer Relations & Satisfaction:

• Provide updates to customers on service progress and estimated completion times.
• Handle customer complaints with professionalism and work to resolve issues.
• Maintain and manage customer loaner vehicle logs and ensure proper upkeep of the loaner fleet.
  
  
  

Continuous Learning:

• Stay current with automotive service trends, technologies, and best practices.
  
  
  

Requirements:

Education & Experience:

• High school diploma or equivalent.
• Prior experience in customer service, preferably within the automotive industry.
• Basic knowledge of automotive systems and repair procedures.
  
  
  

Skills & Abilities:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to manage time effectively in a fast-paced environment.
• Detail-oriented with a focus on accurate documentation.
• Valid drivers license.
  
  
  

Physical Requirements:

• Ability to stand, walk, and sit for extended periods.
• Occasionally lift and carry items weighing up to 25 pounds.