V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!

Please visit us at www.v2soft.com to know more.

Description

As a Service Advisor, you will be the primary point of contact for customers regarding their vehicle service needs. You will ensure a smooth and efficient service experience by coordinating between customers and service technicians.

Key Responsibilities

• Customer Interaction: Greet customers and listen to and capture their concerns about their vehicles.
  
  

Assessment: Assess vehicle conditions, history and advise on necessary services or repairs. Add open recalls and RSU’s to service appointments.

• Repair Orders: Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs.
• Coordination: Work closely with technicians to ensure repairs are completed accurately and timely.
• Communication: Explain technical automotive information to customers in understandable terms.
• Follow-Up: Monitor repair progress and keep customers informed about the status of their vehicles. Maintain loaner vehicle logs. Maintain scheduling for customer return to after repairs have been completed.
• Customer Satisfaction: Handle customer complaints professionally and resolve issues where possible.
• Knowledge Update: Stay updated with the latest automotive technologies and best practices.
• Responsible for dispatch of vehicles to Technicians for repair.
• Responsible for allocation, maintenance, and upkeep of departmental loaner vehicles.
  
  

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the automotive industry.
• Basic knowledge of automotive systems and repair processes.
• Strong organizational and multitasking abilities.
• Valid driver's license.
• Customer Service: Excellent communication and interpersonal skills to interact effectively with customers.
• Technical Knowledge: Strong understanding of automotive systems and repair processes.
• Problem-Solving: Ability to diagnose and resolve customer concerns efficiently.
• Attention to Detail: Ensure all repair orders and documentation are accurate.
• Time Management: Efficiently manage time to handle multiple customer requests and service orders.
  
  

Physical Requirements

• Ability to work in various positions, including standing, walking, and sitting for extended periods.
• Occasionally lift and carry items weighing up to 25 pounds.
  
  

V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.

https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.