We are recruiting a Service Lane Advisor to join our team to support our client in the automotive industry

NOTE:

• Valid driver's license is required as well as a clean driving record

RESPONSIBILITIES:

• Primary point of contact for customers regarding their vehicle service needs
• Ensure a smooth and efficient service experience by coordinating between customers and service technicians
• Customer Interaction: Greet customers and listen to and capture their concerns about their vehicles
• Assess vehicle conditions, history and advise on necessary services or repairs. Add open recalls and RSU’s to service appointments
• Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs
• Work closely with technicians to ensure repairs are completed accurately and timely
• Explain technical automotive information to customers in understandable terms.
• Monitor repair progress and keep customers informed about the status of their vehicles
• Maintain loaner vehicle logs
• Maintain scheduling for customer return to after repairs have been completed
• Handle customer complaints professionally and resolve issues where possible
• Stay updated with the latest automotive technologies and best practices
• Dispatch of vehicles to Technicians for repair
• Allocation, maintenance, and upkeep of departmental loaner vehicles
• Ensure all repair orders and documentation are accurate
• Efficiently manage time to handle multiple customer requests and service orders

REQUIRED SKILLS & QUALIFICATIONS:

• High school diploma or equivalent
• Previous experience in a customer service role, preferably in the automotive industry
• Basic knowledge of automotive systems and repair processes
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills to interact effectively with customers
• Strong understanding of automotive systems and repair processes
• Ability to diagnose and resolve customer concerns efficiently.
• Attention to Detail
• Time Management

OTHER PERKS & BENEFITS:

• Cost-sharing medical & dental benefits after 30 days
• 401K plan after 90 days

MEDA offers an excellent referral bonus. Great candidates know great candidates.