SIAM Service Delivery Manager/Lead

Rate: £400 per day (All Inclusive)

Location: Paddington, UK

Contract: 6 Month Contract +

Key Responsibilities & Requirements:

• Lead the SIAM Tower, overseeing service integration, governance, and delivery across multiple suppliers.
• Ensure compliance with SOWs and SLAs, driving accountability for performance and continuous improvement.
• Build and implement the SIAM Target Operating Model and manage interdependencies across providers.
• Coordinate governance forums (daily to quarterly) and lead performance, CSAT, and CSI reviews.
• Act as the key liaison between business stakeholders and service providers, ensuring alignment with customer strategy.
• Drive issue resolution, manage escalations, and proactively identify and mitigate operational risks.
• Ensure process compliance and service management tool usage across all providers.
• Provide leadership and mentoring to SIAM team members, ensuring operational efficiency and excellence.
• Strong stakeholder management, communication, negotiation, and analytical skills required.

Please apply with your up to date CV in English.