Your Role

• Provide support to customer production line as per request and make line patrol schedule with provide relevant report
• Desoutter software, tool network & communication debugging and troubleshooting (Demeter, Pivotware, QMS, Vehicle Tracking system and wireless tools network)
• Finish service documents according as company and customer standard
• Provide customer quality assurance claim and follow up to ensure products been successfully working
• Repair breakdown tools inside customer place – mechanical skill required
• Carry out calibration, testing and certification of all Desoutter tool products, according to standard procedures
• Generate technical reports on service provided and upon customer request
• Collect and analyze KPI data and report regularly
• Collaborate with remote support team in case of modification required
• Raise red flags when there is business and technical risk
• Incorporate flexible attitude to working out of comfort zone
• Follow strictly on Safety, Healthy, Environment, Quality policy and report safety risks to prevent accident
• Other requirements assigned by manager/leader
  
  

To succeed, you will need

• Good engineering skills, with at least 1 year experience in an Engineering service environment
• Service mind with high degree of flexibility and hard working (able to work overtime and every Saturday)
• Ability to build strong and effective working relationships with customers and partners
• Self motivation and able to work alone
• IT, Network and database knowledge (Raven db will be an advantage)
  
  

In return, we offer you

Competitive salary, good welfare benefit and professional career path.

City

Rayong

Founded in 1914 Desoutter Industrial Tools is a global leader in electric assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. Desoutter offers a comprehensive range of Solutions (tools, service and projects) to meet the specific demands of local and global customers in over 170 countries. The company designs, develops and delivers innovative quality industrial tool solutions, including air and electric Screwdrivers, Advanced Assembly Tools, Advanced Drilling Units and Torque Measureme