hackajob is collaborating with ManTech to connect them with exceptional tech professionals for this role.

Service Desk Technician

Doral, FL 33178

ManTech seeks a motivated, career and customer-oriented Service Desk Technician to join our team in Doral, FL.

Responsibilities Include But Are Not Limited To

• Recommend and acquire equipment replacements and upgrades, draft and maintain LAN/WAN documentation and processes, and engineer and integrate new technologies into existing data center environments.
• Resolving customer IT support requests
• Conducts site surveys, analyzes the collected data, and performs necessary calculations to make technical recommendations.
• Changing configurations, settings and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Logging all service requests and updating tickets as needed
• Systems Administrator providing Tier 1-3 responsibilities supporting in-country technical support to customers.
  
  

Minimum Qualifications

• Bachelors degree in Information Technology, or related technical field.
• Masters degree is equivalent to 2 years of experience.
• PhD degree is equivalent to 4 years of experience.
• 4+ years of relevant experience.
  

Desired Qualifications

• Experience supporting DoD programs.
• Experience in IT service management and ITIL processes.
• Knowledge of ITSM tools such as ServiceNow and Jira.
• ITIL certification
• Cisco Certified Network Associate (CCNA)
• Microsoft Certifications
  
  

Clearance Requirements

• Must have a current/active Secret clearance.
  
  

Physical Requirements

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”