Title: Service Desk Technician - 2

Location: Remote (Eastern Time Zone)

Employment Type: Contract

Compensation

Pay Range: $24 Per Hr

Description

• Provide remote support to various locations with diverse infrastructure needs.
• Respond to technical support requests via phone and online, documenting tickets comprehensively.
• Troubleshoot, resolve, and triage IT issues, escalating complex problems to advanced teams.
• Deliver exceptional customer experiences with a focus on empathy and service excellence.
  
  

Key Responsibilities

• Deliver outstanding customer service and resolve issues effectively.
• Utilize knowledgebases to address hardware and software issues.
• Support hardware connectivity and troubleshooting for various devices.
• Manage remote desktop and network configurations.
• Support software applications and troubleshoot server environments.
• Configure and troubleshoot printing systems.
• Handle basic network troubleshooting and account management tasks.
  
  

Qualifications

• Two years' experience in technical support or customer service.
• Technical degree or relevant certifications preferred.
  
  

Core Technologies

Remote Desktop | Network Management | Software Applications | Hardware Support | Account Management

Contact Information

Josh Ganzelli, [email protected]

Benefits

Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks

EEO Statement

Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement