Manlift is currently hiring for a Hire desk Teamleadto be based out in Dubai. Manlift is an international company specialized in renting and selling aerial work platforms and related machinery of renowned brands which include JLG, Genie, among others. Over the years, Manlift has grown into a specialist in the area of working safely and efficiently at heights in the Middle East. By continuously investing in people, quality and innovation, Manlift has become a leading international player. With its international operation and support, Manlift can offer its customers the best possible service wherever they are. Manlift is among the most forward thinking and proactively safe Aerial Work Platforms specialists in the world not only renting and selling units from 2m-50m but also holding a large inventory of first-class spare parts to support the ever growing numbers of after sales service agreements. Furthermore, Manlift considers working safely and efficiently at heights of paramount importance. As such, Manlift's Purpose built training facilities have been training individuals to international standards and codes of practice since 2010. Manlift, although relatively young, has a rich and successful history. Its primary objectives are to be attentive to its customers and to maintain the bond with them. In spite of its international growth and development, Manlift has remained small in character. This is evident in all of our product offerings, fast service, reliability and sincere attention for the customer. We compete with our platforms, we win with our people. Tasks and Responsibilities Objective This role will be responsible for efficient and effective management and coordination of Hire desk operation of the Dubai / Abu Dhabi depots; additionally there will be some interaction and guidance responsibility within the operations, commercial and technical team. Organisational Structure Reports to Operations Manager- UAE Tasks and responsibilities Ø : Supervise, mentor, and motivate the hire desk team to achieve individual and collective goals. Conduct regular performance reviews and provide constructive feedback. Ø Ensure the team delivers exceptional customer service, handling inquiries and resolving issues efficiently and professionally. Ø Oversee the hire desk operations, ensuring timely and accurate processing of equipment hires, returns, and inventory management. Ø Identify opportunities to streamline processes, enhance productivity, and improve customer satisfaction. Ø Monitor key performance indicators (KPIs), produce reports, and communicate results to senior management. Ø Work closely with other departments such as logistic, sales, and credit control to ensure seamless operations. Ø ü Understands, perform and manages all “rental cycle” tasks with the rental desk teams this includes but not limited to, transport & logistics, telematics monitoring, administration related to hire desk operations, account release request with credit control team. ü Understands, perform and manages the timeliness and accuracy of the rental desk team’s data and status updates in the Insync/MAR platform and any other agreed data management tools. ü Coordinate scheduling the operation supervisors on site “familiarizations” & “off-hire inspections”. Monitoring the delivery of machines and assigning tasks to the operations supervisors. ü Understands, perform and manages communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, with a view to elimination of waste and duplications (defects). ü Manages rental agreements, delivery notes/collection notes, LPO’s that is required to enable a machine on/off hire are accurately completed, filed and updated in the system. ü Preparing the delivery notes and providing them to the transporter. ü Preparing a job file against each sales order & filing the documents, including delivery note acknowledgements. ü Forwarding the information and updating the customer inquiry log. ü Checking customer emails, liaising with commercial and technical staff closely for coordination of each specific job ü Coordinate scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. ü Provides hire desk and related operational reporting to operations manager as required. ü Coordinates and manages the correct transport to deliver/collect the machines after coordinating with site persons and account managers for delivery & collection times, site location details & specific site access needs. ü Coordinate scheduling and preparing off hire/collection notes as per the instructions from customer or account managers email request. ü Coordinate with account managers and technical teams & prepare the “priority machine requirements”. Based on this priority list, hire desk and technical will coordinate machine readiness and delivery schedules. ü Monitor and share appropriate customer damaged details to technical team for creation of damage advice notes. ü Coordinate and manages current utilization reports (e.g. revenue tracker), update MAR for data accuracy and equipment availability reports. ü Coordinate and manages Infleet and Defleet machines to and from the UAE fleet count in the system. ü Coordinate and manages rates confirmation with account managers and credit control team prior to monthly invoicing. ü Coordinate and manages transport timesheet and cost and prepare LPOs on a monthly basis. ü Perform and manages achieving the Hire desk team smart goals and KPIs. ü Execute and coordinate continuous improvement activities, best practices and knowledge transfer to team members and relevant departments. ü Execute and coordinate team building activities such as TBTs, brainstorming session with drivers and team members. Must Have: Ø Working knowledge of Microsoft Excel & any ERP software Ø Management report generation and analysis Key Competencies Ø Communication and negotiation skills Ø Solution minded/ decision making skills Building collaborative relationships Ø Creative Ø Digital Savy Ø Analytical Skills Ø Communication Ø Self-Driven Ø Flexibility Ø Assertiveness Ø Attention to Detail Requirements Ø Proven experience in a hire desk, customer service, or operations role, with at least 2 years in a supervisory or leadership position. Ø Strong leadership and team management skills, with the ability to motivate and inspire a team. Ø Excellent communication and interpersonal skills. Ø Strong organizational and problem-solving abilities. Ø Proficient in relevant software and systems (e.g., CRM, hire management software). Ø Ability to work in a fast-paced environment and manage multiple priorities Ø Fluent in English, Hindi will be an advantage Candidates having experience please apply through thsi job post and attach your resume for further review . Job Type: Full-time