Responsibilities for this Position Location: USA VA Quantico Full Part/Time: Full time Job Req: RQ198149 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Avaya, Network Components, Unified Communications Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Service Desk Support Sr with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Support Sr you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team. HOW A SERVICE DESK SUPPORT SENIOR WILL MAKE AN IMPACT. * Manages operations from hardware/software planning through implementation * Supports network configuration and performance management activities * Ensures the continued operation of the EVoIP and/or Microsoft Teams telephony and network components * Provides legacy phone support for stand-alone phone systems * Engineer/Design/Deploy and Support Future Unified Communication (UC) capabilities and enhancements * O&M support * System Certificate renewals * PC/server rebuild, tech refresh (phone and phone system deployment). RELATED TECHNICAL SKILLS Avaya SME- Communication Manager Avaya Aura Messaging, System Manager, Session manager, DHCP, Microsoft TAC, Power BI, TEAMS WHAT YOU'LL NEED TO SUCCEED: REQUIRED EDUCATION AND EXPERIENCE: Bachelor's-4 years; MA/MS Degree- 3 years Associates and a minimum of 5 years' experience. Substitutions Allowed: No Degree- 9 years of related experience; Bachelor's-4 years; MA/MS Degree- 3 years CLEARANCE: Top Secret (TS) level with the ability to obtain access to Sensitive Compartmented Information (TS/SCI) LOCATION: Washington, DC GDIT IS YOUR PLACE: * 401K with company match * Comprehensive health and wellness packages * Internal mobility team dedicated to helping you own your career * Professional growth opportunities including paid education and certifications * Cutting-edge technology you can learn fromRest and recharge with paid vacation and holidays The likely hourly rate for this position is between $32.69 - $44.23. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Quantico Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans