Services
Prepare yourself
Create job-winning resumes and cover letters
Find a job
Search, apply and prepare for the job you want
Grow your career
Powerful tools for change and promotion
We find the job and apply for you
Find out how
Resume Builder
Quickly build a powerful resume
Resume Examples
See resumes that get interviews
Cover Letter Builder
Show motivation and personality
Cover Letter Examples
Explore the cover letters that work
Expert Writing Services
Hire an expert to write for you
Free Resume Review
Learn if your resume is good enough
Career Advice
Read the blog and learn how to win
CV Builder
Quickly build a powerful CV
Resume Builder
Job Search
Auto Apply
Career Advice
Log In
Sign Up
Back
Jobs
Service Operations Manager
Warsaw, Masovian Voivodeship, PL
FRISTA
Service Desk Operational Manager with French
Warsaw, Masovian Voivodeship, PL
4 days ago
Save Job
Apply
Create job alert
Summary
Your Responsibilities
Managing the IT Service Desk team, including recruitment, training, and employee development
Monitoring and reporting key performance indicators and service quality
Implementing and optimizing ITIL processes to enhance operational efficiency
Collaborating with other departments to ensure consistency and continuity of IT services
Handling escalated technical and operational issues
Overseeing support for cash registers, payment terminals, and POS systems, including the GK system
Creating and maintaining operational documentation and procedures
Our Requirements
Fluency in French (C1 level)
Fluency in English (min. B2 level)
At least 5 years of experience in managing an IT Service Desk team
Strong knowledge of ITIL best practices and expertise in their implementation
Experience managing support for cash registers, payment terminals, and POS systems (including the GK system)
Excellent leadership, communication, and team motivation skills
Ability to work under pressure in a dynamic environment
Strong analytical and organizational skills
What do we offer?
The opportunity to gain experience in international structures, working with the everyday use of foreign languages
A full-time position in hybrid or remote (3 days in the office)
Comprehensive onboarding: Monthly onboarding at the client's site in France
Multisport card and Private Medical Care (Luxmed), additionally, you can buy Private Hospital Insurance
An extra day of leave to celebrate your birthday
Employee Referral Program
No Dress Code
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job
Get a free resume review
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job
Get a free resume review