About Biztek Solutions, Inc.

Biztek Solutions in specializes in helping businesses leverage technology to increase efficiency, reduce cyber risk and maintain compliance. In short, we fix computer problems fast and protect our clients from hackers and cyber criminals.

We are a no drama organization with a team of highly qualified professionals who love their job, love helping others and love to learn to enhance their skills and career. Our team is highly supportive and collaborative.

Our hybrid workforce is headquartered in Riverside, CA with some team members working in the office and others working remotely.

If you are looking to join an amazing company and team to further your knowledge and career in IT, apply to join the Biztek team!

Responsibilities

• Client Support/Customer Service
• Answering phones & dispatching support requests
• Desktop/Laptop/Network/Mobile Device/Peripheral & Application Support
• Documentation creation
  
  

CANDIDATE: Clear communicator with minimum 1 year of professional IT experience

Required Technical Skills

• Experienced in both Windows & Mac support and troubleshooting.
• iOS & Android device support and troubleshooting
• MS Office/Office 365 support and troubleshooting
• Desktop/Laptop hardware troubleshooting
• MS Active Directory/Domain basics/Azure AD
• MS Windows Server environment basics
• MS Exchange/Office 365 administration basics
  
  

Preferred Technical Skills

• IP networking fundamentals and troubleshooting
• LAN/WAN troubleshooting
  
  

Required Professional Skills

• Superior verbal and written communication skills
• Excellent documentation, reporting, and planning skills
• Conscientious, detail-oriented, thorough, and consistent
• Professional demeanor and appearance; punctual, team player
• Outstanding people skills
• Ambition and passion for learning and teaching
  
  

Preferred Experience With

• Autotask
• Kaseya
• SonicWall
• IT Glue
• MSP support stack
  
  

Job Type: Full-time

Schedule

• 8 hour shift with opportunity for overtime
  
  

Ability To Commute/relocate

• Riverside, CA: Reliably commute or planning to relocate before starting work (Required)
  
  

Experience

• Help desk: 1 year (Required)
• Windows: 1 year (Required)
  
  

Work Location: One location