Who We Are

We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

https://www.sgfleet.com/au/about-us/careers

SOME OF OUR PERKS INCLUDE

• Recharge and relax with up to four extra days of leave each year. We call them Wellness days
• We offer industry-leading 20 weeks of paid parental leave
• Monetary service milestone awards
• Recruitment referral bonus
• Flexible work arrangements
• Career progression opportunities
• Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year to give back to causes that matter to you
• Health and well-being support including a subsidy and an innovative Employee Assistance Program
  
  
  

AS A SERVICE DESK ADMINISTRATOR...

You will be responsible for the day-to-day operation, maintenance, and administration of company’s IT systems. You will also be responsible for providing authorised end-users of SG Fleet’s systems with effective and timely Desktop and Application support.

YOUR DAYS WILL INVOLVE...

• Providing first and second level Desktop support for all IT systems ensuring remedial action is effective with the agreed SLA’s
• Assess, prioritize and allocate identified incidents to Business Support, Application Support and Technical Support staff and follow up escalated problems
• Contribute to the successful delivery of IT End User orientated projects by providing and facilitating implementation of various Technology platforms hands-on
• Coordinate the management and validation of IT Assets throughout the SGFleet environment ensuring all administrative tasks are completed, as well as contributing to an inventory of all IT assets including monitors, laptops, phones, and peripherals
• Record, track and document the helpdesk request problem solving process, including all successful an unsuccessful decision made, and actions taken through to final resolution
• Ensure all Service desk request are logged for reporting, compliance, and improvement providing standard reports when required
  
  
  

A LITTLE BIT ABOUT YOU...

• Tertiary qualification in Information Technology or similar
• Effective communicator both verbally and in writing, demonstrating good listening and probing skills
• Display a ‘can do’ attitude and an ability to maintain composure when dealing with difficult situations or individuals
• Flexible and willing to perform ‘ad hoc’ tasks and work on other small projects
• Knowledge of PC applications and LAN/WAN technologies including Active Directory, Microsoft Windows, TCP/IP, Microsoft Office 365, and File & Print
• Knowledge in Microsoft Intune and End Point Management (Laptops, Mobile phones)
• Knowledge in Laptop SOE Deployment and Operating System Management
• Understanding of Apple End user devices administration (iPhones, iPad)
  
  
  

WHAT'S NEXT

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.

We are a proud equal opportunity employer, and welcome everyone to our team. Resumes may be sent and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date.

As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.