Apply Job Type Full-time Description Position Overview The Project Manager for the Service Delivery Department will primarily be responsible for the end-to-end project activities including planning, coordination, management, and execution of multiple concurrent, complex, cross-organizational projects/programs. The projects/programs include, but are not limited to, new product development, fulfillment of new services, network/infrastructure, and systems/OSS. The areas of responsibility include overall administration, adherence to timeline budget and scope, risk, project documentation and management reporting. PM will have a keen focus on meeting/beating expected results in a consistent manner. Essential Job Functions * Plan, Develop and Manage Project Plans/Timelines, with focus on Managing Critical Path, performing required gap analysis and bringing in Projects on/before schedule * Perform routine data collection, organization, workflow & support analysis * Document, managing and enforcing Action Item Register and Documenting and Publishing Meeting Minutes in a Professional manner * Provide customers, the project team, supervisors and stakeholders with written and verbal communications, including project status reports and presentations * Coordinate, Collaborate and/or Manage project resources in order to meet project deliverables and overall all constraints. * Issue consistent and regular Project Status updates and reports project sponsor and stakeholders including senior management * Ability to define workflow for improvements and resolving issues * Perform role of the Service Delivery Project Manager for all newly deployed products/services to perform "live" Proof of Concept ("POC") or product business rules, documentation and processes * Once POC is considered valid, work with Service Delivery Managers to properly "turn over" the product to standard Service Delivery team Requirements * Ability to build and maintain solid working relationships with stakeholders * Excellent interpersonal skills and ability to communicate with executives, senior management, peers, staff, vendors, and contractors * Facilitate team and client meetings effectively * Strong persuasive and communication skills * Deliver engaging, informative, well-organized presentations * Effectively communicate relevant project information to superiors * Anticipate and react to customers' needs * Consistently meet or exceed customers' expectations * Understand how to communicate difficult/sensitive information tactfully * Demonstrate a high level of commitment to customers' success * Respond to changes in customer expectations; monitors and uses customer feedback * Ability to deal with a wide range of concurrent issues while remaining focused on delivery * Ability to influence behavior, motivate others and lead by example * Ability to adapt behavior to fit into the culture of a particular organization * Strong minded, will strive to achieve goals in a professional manner * The will and commitment to win over all obstacles. The personal motivation to succeed * Experience, Qualitative Skills, and Certifications * 7-10 years' service provider experience in Network Project Management * Bachelor's degree in business (or Management) or Project Management or equivalent experience is required; a master's degree (or equivalent) is desirable * Successfully manage in a high stress environment. * Expertise with Microsoft Project and with PERT/GANT Chart creation/planning * Thorough knowledge of Service Provider Organizational responsibilities * Excellent Oral/Written Communication and Presentation skills and Expertise in running and documenting efficient/effective meetings * Strong customer management skills * Ability to interact with cross-functional teams including, but not limited to, Construction, Engineering, Product & Marketing, Business Planning, IT, Operations and Logistics * Excellent analytical skills * Visio, Excel, PowerPoint are required. Share Point is preferred. Physical Requirements * Must be able to sit, stand, walk, stoop, kneel and reach * Must be able to speak, write, read, and understand English * Must have visual acuity * Must be able to lift 0-25 pounds