Vector Synergy provides consulting, IT and cyber security services to support multi-national projects for prestigious clients in Europe including NATO and EU institutions . We have an EU/NATO Facility Security Clearance Certificate and most of their consultants hold personal security clearances , which enables them to support classified projects marked with the clause secret or top secret .

We are currently searching for Service Delivery Manager ( Internal )

This role offers an exciting opportunity to contribute directly to the growth and success of the company , while developing strong client relationships and delivering high- quality consultancy services. Location - The Hague, Netherlands

Skills

Skills and attributes for success :

✅ Experience in IT Service Delivery or Account Management: With 2-3 years of relevant experience , you will bring a solid understanding of service delivery dynamics and client relationship management, particularly within the IT sector

✅ Fluency in English: Exceptional communication skills in English are essential , enabling you to effectively engage with clients and consultants alike

✅ Willingness to Travel : You should be prepared to conduct regular on- site visits , primarily in Belgium , to maintain and strengthen client relationships

✅ Public Sector Experience : Experience working with public sector or governmental clients is a valuable asset , as it will help you navigate the unique challenges and requirements of this market

✅ Innovative Problem- Solving : A strong desire to explore and implement innovative methods to reach clients and address challenges is key to your success in this role

✅ Self-Motivation and Resilience : The role demands a high level of self-motivation , persistence , and the ability to maintain composure under pressure . A positive outlook and goal-oriented mindset are essential attributes

✅ Exceptional Organizational Skills : Your ability to organize and manage multiple tasks simultaneously will be crucial in ensuring service delivery meets the highest standards

Description Of The Role

✅ Service Delivery Management: Ensuring the efficient and cost-effective delivery of consultancy services, meeting and exceeding client expectations . This includes taking full accountability for service performance and driving future demand by delivering outstanding results

✅ Client Relationship Management: Developing and maintaining strong , long -term relationships with clients and consultants by conducting regular on- site visits , actively listening to their needs , and addressing any issues promptly . Your ability to identify client needs and provide tailored solutions will be crucial

✅ Project Understanding and Support : Gaining a deep understanding of ongoing projects to better support the recruitment process of consultants . Your insight into the specifics of each project will be instrumental in matching the right talent to client needs

✅ Process Analysis and Optimization : Analyzing both client and internal processes to identify areas for improvement . You will create and implement strategies that enhance service delivery , ensuring efficiency and client satisfaction

✅ Performance Monitoring and Reporting: Regularly monitoring your performance against KPIs , deadlines , and procedures , ensuring adherence to the highest standards . You will also be responsible for providing detailed reports to company management, outlining performance, feedback, and areas for improvement

✅ Contract Negotiation and Service Portfolio Development: Gathering feedback from clients and conduct performance reviews to understand their evolving needs . Leverage this information to negotiate contracts and expand the portfolio of services provided , contributing directly to the company's revenue growth