TITLE: Service Delivery Manager (Technical Support Manager)

LOCATION: Onsite Northwest Portland

PAY: Target pay for this role is between $80k and $100k per year based on applicable experience

ENGAGEMENT TYPE: Direct Hire

WHAT YOU’LL BE DOING?

We are seeking an experienced Team Lead to guide a team of Level 1/2 Engineers, ensuring high-quality technical support, continuous learning, and effective issue resolution. The Team Lead will be responsible for overseeing the day-to-day activities of the engineering team, providing guidance, and ensuring timely and accurate support to our customers. This role will also serve as a liaison between the engineering team and other departments.

WHO WE’RE LOOKING FOR?

• 3-5 years of proven experience in Technical Support role
• 1+ years as Team Lead or Manager
• Familiarity with ticketing systems
• Agile Methodologies as well as knowledge of ITIL best practices would be helpful but not required
• Authorization to work in the US is a precondition of employment - we do not sponsor work visas
• Please NO Third-Party Applicants
  
  

ABOUT OUR CLIENT?

• Our client is an established MSP.
  
  

WHY ProFocus

• Candidates come first. ProFocus is a nine-time winner of Best in Staffing for Client & Talent Satisfaction.
• Quality process. We invest the time to understand your background and career goals. We only introduce you to opportunities that are the right fit.
• Access to hiring managers. We have close relationships with some of the most respected local companies, from small businesses to Fortune 500 companies. These relationships give is access to roles that may not be available anywhere else.
• Excellent benefits. We offer medical, dental, vision, 401k match, education reimbursement, sick leave, and employer-paid disability and life insurance. Review our detailed benefits here.
  
  

Want to apply? Email your resume to [email protected].

Visit our Job Seekers page to learn more and review other opportunities.

ProFocus is an equal opportunity employer. We value diversity in our workplace and encourage all qualified applicants regardless of race, color, age, sex, religion, national origin, physical or mental disability, pregnancy, marital status, veteran or military status, genetic information, sexual orientation, or any other characteristic protected by federal, state, or local laws.