Join Us!!!

We at LTI Mindtree hiring for Service Delivery Manager

Education: Bachelors/Master's Degree in Computer Science or equivalent

Minimum Experience: 12-16 years

Notice Period: Immediate Joiners to 30 days

Location: Bangalore, Chennai, Hyderabad, Mumbai, Pune, Kolkata

Team Leadership Development

• Lead a cross functional team of software engineers quality assurance specialists and support staff
• Mentor and guide team members in their professional growth ensuring a culture of collaboration learning and high performance
• Promote the adoption of best practices in coding design and software development
• Ensure team members are well supported providing assistance with technical challenges and career development

Project Management

• Oversee the full project lifecycle for ongoing support initiatives including design development testing deployment and maintenance
• Collaborate with project managers business analysts and other stakeholders to define project requirements scope and timelines
• Manage project risks identify potential issues and proactively mitigate risks to ensure the timely delivery of project milestones
• Communicate progress regularly to stakeholders ensuring alignment with business goals
• Technical Leadership Solution Design
• Provide hands on leadership and oversight for the technical direction of the project
• Review and approve technical architecture design decisions and implementation approaches
• Ensure the development of scalable reliable and maintainable software solutions
• Drive continuous improvement in software quality performance and security

Support Maintenance

• Oversee the ongoing support and maintenance of the software post deployment ensuring issues are quickly identified and resolved
• Coordinate with the support team to address critical production issues and prioritize fixes based on severity and business impact
• Implement monitoring and ing systems to proactively detect issues and ensure system health
• Collaboration Communication
• Foster strong communication channels between cross functional teams including development QA operations and business units
• Facilitate meetings provide regular status updates and ensure alignment with business objectives
• Collaborate with the product management team to prioritize new features updates and enhancements

Process Improvement

• Champion Agile development methodologies eg Scrum or Kanban and lead continuous improvement initiatives to optimize processes and enhance productivity
• Implement and ensure adherence to coding standards version control practices and testing protocols

Resource Budget Management

• Manage resource allocation and ensure the team is adequately staffed and equipped to meet project requirements
• Provide input into budget forecasting ensuring that resources are used effectively and efficiently

Required Skills and Qualifications

• Education Bachelors or Masters degree in Computer Science Engineering or a related field
• Experience Minimum of 5-7 years of experience in software development with at least 3 years in a leadership or managerial role

Technical Skills

• Strong experience with modern programming languages eg Java C Python JavaScript
• Proficiency in cloud platforms AWS Azure Google Cloud and containerization technologies eg Docker Kubernetes
• Familiarity with databases SQL NoSQL and DevOps practices
• Hands on experience with Agile methodologies Scrum Kanban
• Strong understanding of software architecture and design patterns
• Experience with CICD pipelines automated testing and deployment processes
• Leadership Communication Skills
• Proven ability to lead and manage a software development team in a fastpaced environment
• Excellent interpersonal and communication skills both verbal and written
• Strong problem solving skills with the ability to make critical decisions under pressure
• Preferred Qualifications
• Experience with enterprise scale systems or high availability applications
• Familiarity with monitoring tools eg Prometheus Grafana and issue tracking systems eg Jira
• Previous experience managing a support or maintenance driven project

Skills

Mandatory Skills : Benefits Management, Project Governance, Risk/Crisis Management, Stakeholder Management

• Good to Have Skills : Account Management & Mining, Pursuit Management

Interested candidate pls share below details with update resume at [email protected]

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