Service Delivery Manager – for a new SDM setup

Are you ready for:

• A role that combines an entrepreneurial environment with the solidity of a global organization?
• A change to truly impact how our future SDM setup will look?
• A global stakeholder network where you link customers’ needs to business deliveries?

Right now, we are rebuilding our SDM function in Stibo DX, and you can join right from the beginning and get the chance to really make your mark.

We power creativity and collaboration through technology

Stibo DX is the global market leader in content management and digital asset management solutions. We work with businesses around the globe – from the world's biggest newspaper companies to national broadcasters. We make life easier for everyone who has a story to tell.

We are in the process of creating a new team and rethink our global SDM-function – where we amongst other will expand our PaaS to also include SaaS – and you will help to define and shape the new team working from our office location in Atlanta.

“Our future processes and methods are not solidified, so you will get a great opportunity to impact your role and how our future team and SDM setup will look,” says Pernille Kjærgaard Dahlberg VP for Support & Service Management.

The link between customers and deliveries

As our new Service Delivery Manager, you will gain a wide, global stakeholder network, when you are a key player in building and implementing Stibo DX’s new SDM setup and make it ready for global rollout – in a cross-organizational role where you will work closely with our Lead SDM, IT supporters, our Project Management team and our Customer Success Managers. And probably many more.

You will furthermore be the primary point of contact for our customers regarding service delivery issues and escalations – making you a crucial link between our customers and our business.

Doing so, you will:

• Align service delivery strategies with broader organizational goals and market trends.
• Develop, implement, and maintain service delivery standards, frameworks, and best practices in a PaaS/SaaS context.
• Monitor and manage KPI’s and SLA´s.
• Implement service reporting and handle escalations.
• Develop and implement service improvement plans to enhance efficiency, quality, and cost-effectiveness.
• Prioritize incoming tasks and requests to ensure smooth service delivery.
• Ensure correct invoicing, according to contractual agreements, ensuring compliance with agreed pricing, terms, and service levels.

A role with room to grow

Stepping into this role, you will get both a key position with significant impact, as well as ample development opportunities.

Once all processes are established, we will look into how to refine the SDM function and take it even further.

“Working in Stibo, you will get the chance to shape your future – and make your ideas count,” says Pernille.

Can you challenge status quo?

You thrive in an entrepreneurial environment, where your tasks for the day, week and month are not set in stone – and where you can contribute to building and shaping new initiatives.

Collaboration comes naturally to you, and you like turning ideas into action. Also, you have a strategic edge, so you can easily align with business goals while delivering value to our customers.

Moreover, we imagine that you:

• Have several years of experience with service delivery, IT operations or similar.
• Bring ITIL hands on experience and certification.
• May bring a bachelor’s degree in business administration IT or a related field – but your personality, thoroughness and experience are more important.
• Bring solid change management skills.
• Speak and write English effortlessly – and you can easily communicate with different stakeholders.

Interested?

Please apply here on LinkedIn. You are encouraged to apply at your earliest convenience.

Short-listed candidates will be invited for an interview.

Applications are processed as they are received until the right candidate is found.

We look forward to hearing from you.

Help us empower storytellers across the globe

Stibo DX is the global leader in digital transformation for media enterprises. Our platform and services help automate complex content production and omnichannel delivery for the most ambitious and successful media across the globe.

Stibo DX is a global and dynamic team of +200 employees across Aarhus, Copenhagen, Atlanta, Hamburg, Oslo, and Malaga, where we combine creativity and innovation with the stability of a long-standing organization. Our roots go back to the Stibo Foundation with a 228-year history and rich legacy to support our future growth.

Among our customers are The New York Times, Hearst, Gannett, The Economist, A-Media, JP/ Politikens Hus, Mediahuis, The Hindu, and many others.

If you want to be a part of a team where individuals are valued and trust is a driver, we encourage you to apply today.