Located just North of Boston, PJ Dionne Company is a commercial plumbing and HVAC contractor serving the greater Boston area since 1991. PJ Dionne Company started as a small plumbing company and has grown steadily to a team of more than 150 highly skilled service professionals and support staff. We are proud of our reputation as one of the most customer-focused contractors in the area. We span a wide variety of projects – large and small, renovation and new, service and maintenance – and our ability to adapt to emerging technologies and changing customer requirements. The secret to our success is no secret at all: hire talented people and create an environment that fosters teamwork and quality. We take pride in our supportive, respectful workplace and we offer training and growth opportunities that you can’t find at the oversized mechanical contractors. We offer exceptional benefits including a 401(k) plan, excellent health insurance, and more. If you’d like to be part of our team, send résumés to [email protected]. Service Coordinator The primary function of this role is to plan, schedule, coordinate, and dispatch field technicians to perform service and project work in the commercial Plumbing and HVAC industry. In addition, the candidate will need to be detail-oriented, well-organized, possess excellent customer service skills, good computer skills, strong written and verbal communication skills, and be able to work with minimal supervision. Success of these activities have direct impact on the projects we perform. Industry experience and/or knowledge are a plus. P.J. Dionne Company is looking for a reliable candidate with a great attitude who is a team player. Candidate must also possess flexible and creative problem-solving skills as service schedules and scope may change time to time. Responsibilities Directs all service operations including scheduling Interview, select, and train service personnel Establish and maintain a regular training program for technicians’ continuous improvement Communicate with other departments to coordinate and achieve company goals Maintain communication with vendors and factory regarding warranty issues, recalls etc. Assist with fleet maintenance to ensure all vehicles are being maintained and operated according to company policy. Generate sales leads and promote and develop maintenance/service agreements with customers. Assist with estimates and bids for contract projects and work relating to commercial service Manage and assist with startup and commissioning on larger projects Develop and monitor budgets, goals, and objectors for department. Research and implement service scheduling and billing software Experience and Qualifications Excellent customer service and sales skills Excellent organizational skills and problem-solving skills Minimum five years plumbing/HVAC management related experience (preferred) Technical aptitude with an ability to read, interpret and utilize product manuals, schematics, control circuits etc. Superb attendance. Excellent leadership and conflict management skills Detail oriented and highly organized Computer knowledge and proficiency Ability and willingness to work/ be available during non-standard schedule: nights, weekends and holidays as/if required. Willingness to take on extra responsibilities when possible and be a team player