Job Summary

As a Service Center Repair Coordinator you will:

• Support the training of repair technicians and service center staff as needed
• Perform fault diagnostics on test stations
• Perform test station maintenance, updates, repairs, and new test station installations
• Maintain calibration and repair records for test equipment and jigs
• Act as a backup the repair technicians to troubleshoot, repair, or calibrate electronic and optical test equipment as required
• Act as a backup for triage inspections
• Act as a backup for Service Center Planning Technician to plan the workload schedule of RMAs
• Act as a backup for receiving and inspecting RMAs
• Appraise and improve the skill, motivation, knowledge, and attitude of the service center employees as it relates to job performance and impact of the department
• Assist with budgetary planning
• Assist with hiring of service center employees
• Assist with the coordination, priorities, and supervision of the service center team
• Support the implementation of engineering change orders
• Ensure ESD and PPE controls are in place for the entire service center team
• Operate various test equipment and tools needed to perform repairs and calibrations
• Document parts, labour time, and analysis notes in SAP ERP
• Provide capacity updates to the Service Center Planning Technician
  
  

This Job Description indicates, broadly, the duties of this position. It should be noted that the job title nor this Job Description limits the duties of this position, and the company may require you from time to time to do any other duties within your capacity.

What We’re Looking For

• Experience electronic and fiber optic equipment
• Experience with analog and digital electronic circuits and technology is required
• Experience with handling of electronic equipment is required
• Experience with electronic troubleshooting and repair methods is required
• Experience with the use of ERP (experience with SAP is an asset)
• Knowledge of EXFO products and operation would be an asset
• Very good computer literacy and understanding of databases, email, and spreadsheets.
• Good verbal and written reporting skills.
• Excellent attention to detail to produce a high-rate of ‘right-first-time’ results in all work.
• Ability to learn new skills, technologies, and ideas rapidly.
• Ability to work to within deadlines and under pressure while maintaining a positive attitude at all times.
  
  

Required Aptitudes

• Customer, action, and results-oriented
• Versatility
• Highly responsible
• Strong sense of responsibility and organization
• Autonomy, attention to detail, and accuracy
• Ability to work as part of a team
  
  

Requirements

• Relevant experience: Minimum 3-4 years of electronic test equipment service experience with good understanding of electronics. Experience with optical equipment is beneficial.
• Language requirement: English (spoken, reading, writing)
• Education: minimum College in electronics program